Frequently Asked Questions

I don't see the size that I need, can you make a custom canopies?
Yes. We can adjust height, length or width. from 6x6 canopies to 40x60 canopies. Custom canopy orders please call 1-661-480-1562 EXT. 129

How Long will it take to receive my shipment?
We ship our orders within 1 to 2 business working days. This means, the order leaves our warehouse within 1 to 2 business after the order was placed. All ground orders usually take the following amount of time after they have been shipped:

West Coast = approx. 1 to 2 business working days
Mid West = approx. 3 to 4 business working days
East Coast = approx. 4 to 5 business working days

FedEx ground shipments can take up to 7 to 15 business working days to arrive but this is highly unlikely. Orders for custom canopies can vary. We are located in Los Angeles so when you put your order in, we are still going.

How many legs on the canopies?

8x8 = 4 Legs
10x10 = 4 Legs
10x16 = 6 Legs
10x20 = 8 Legs
18x20 = 8 Legs
12x30 = 10 Legs
18x30 = 10 Legs
18x40 = 14 Legs
20x20 = 8 Legs
20x30 = 10 Legs
20x40 = 14 Legs

*Leg length and interval can be adjusted on outdoor canopies upon request.

"I live in a windy area, what can I do to secure my pole canopy"?
We suggest getting foot pads(see accessories page)with all the outdoor canopies. Foot pads attach to the bottom of each leg. There are three holes on the bottom plate of each foot pad which enable you to drive a canopy stake(see our accessories page) or concrete screws to secure it to most surfaces.
*note: our pop up tents have built in foot pads and come with canopy stakes

What tarp cuts out most of the light and is the coolest?
Our silver canopy tarps, because the silver is made with a black mesh inside of the material. The silver does not allow any light to pass through. Our white, Red Green, orange and yellow tarps are translucent. Light (not U.V. rays) will pass through. You will get the natural light. Our shade screen/mesh tarps has 73% shade protection and does allow water to pass through.

Do you have canvas?
Yes. We have high quality canvas that can be purchased upon request.

I received a 12x20 Tarp for my 10x20 canopy. Is this correct?...
Yes. You need 12x20 size because of the peak on the canopy. You need an extra 2 feet in order to fit over the top.

How long will it take me to assemble the canopy?
Here is an APPROXIMATION of how long each one of our canopies takes to put together:

8x8 (One person) = 12 minutes
10x10(One person) = 15 minutes
10x16(One person) = 20 minutes
10x20(One person) = 20 Minutes
12x20(One Person) = 20 minutes
14x20(One person) = 20 minutes
18x20(One person) = 25 minutes
20x40(two people) = 30 minutes

Are there screws or fasteners on the canopies?
No. Our outdoor canopy poles slide into the fittings. The frame is also held tight by ball bungees every 18 inches

How does my foldable canopy pop up?
Gently bounce and pull the "V" of the frame outward and make it spread out. Our Instant pop up tents have a push pin, which pops into place each time you raise the canopy another notch.

Can I return my pop up tent or outdoor canopy after it has been opened?
No. Once the package has been open, we cannot accept any returns. Please see warranty on the "About Us" page.

Can I cancel my order?
Due to our large volume of orders it is difficult for us to locate your order once processing starts, please call to cancel any orders within 1-12 hours, however we cannot promise we will be able to locate and cancel your package. There will be a $10 charges for all cancelled orders. It is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping and restocking fees.

Are your pop up tents or canopies rated for wind or snow loads?
No. We cannot guarantee against any type of weather related incidents. We recommend that each leg of the canopy be secured down via our foot pads & canopy stakes. And if you are in a really windy area, bungee cords with hooks which all can be seen on our Accessories page

The canopy tarp I received is 3 to 4 inches less on each side... what is a "Cut Size".
The cut size is the industry's standard way to measure. I.E. a 10x20 can be a (Approx.) 9'8"x19'10". Do not worry, the tarp will still fit the canopy.

What is the top cover made of?
Our outdoor canopies are made with Heavy Duty U.V. Protected Tarps which is a type of plastic.
Our Pop Up Tents are made with a high quality fire retardant polyester.
Our shade canopies are made with a heavy duty nylon woven mesh screen, which cuts out U.V. Rays.
How is the canopy tarp top cover attached on the outdoor canopies?
The top cover for the pole canopies are attached by ball bungees. The bungee cord goes through the grommet(metal hole) and ties to the frame. There are grommets every 18" around the whole perimeter of the tarp canopy cover to assure a snug fit

Some tips for windy conditions and canopies:
1) Foot pads are a must. Foot pads hold the legs to the ground. The foot pad has 3 holes that can have canopy stakes driven through it for dirt or concrete screws for pavement.
2) Mesh side walls also help the canopy with windy conditions. The mesh tarp side walls invites the wind in but defuses it's power.
3) If there are severe winds it is highly advisable to take the canopy down. A tarp canopy is no match for mother nature.

We are very interested in hearing your thoughts. If there is something you are looking for, want more information listed or have suggestions on product, our website or service, please email us at: acecanopy@yahoo.com

Thank You
Ace Canopy